When it comes to support, you can contact Wix by phone or email. Squarespace lets you get in touch via live chat or email.

In terms of how easy it is to contact support, the answer in both the case of Wix and Squarespace is…it’s not. You have to search for a solution to your problem in the platforms’ help material before you are given the option to contact the support team — and this option is well hidden, particularly in Wix’s case (you have to scroll down to the bottom of a help article and click ‘no’ to a question about how helpful the article was…).

In terms of the quality of support provided, because we design Squarespace sites regularly for clients, I’ve had a lot more experience of Squarespace’s support team than Wix’s. Squarespace support has varied from being brilliant (on issues relating to SSL) to downright awful (on issues relating to Squarespace and GDPR).

If being able to speak to somebody is very important to you, then ultimately Wix has a slight edge over Squarespace in the support department. You also get the option to pay more for premium support, which some users will find helpful.